Technology and staff training vital for New Zealand businesses

Business Operations Survey: 2014  –  Media Release

Most small to large businesses engaged in technology and in training their staff in 2014, Statistics New Zealand said today.

Nearly ninety percent of employees in New Zealand work in businesses that have six or more employees. The Business Operations Survey samples businesses of that size, which make up 10 percent of businesses in New Zealand.

Most businesses surveyed use the Internet and a broadband connection. “Nearly 50 percent of businesses use the Internet to sell goods and services, but for most businesses, these sales make up less than 10 percent of their total sales,” business performance manager Jason Attewell said.

Of businesses using the Internet, just under one-quarter used a fibre-optic connection for ultra-fast broadband in 2014. The larger the business, the more likely they were to be using fibre.

In 2014, 84 percent of businesses provided training to their staff – down from 89 percent the previous year. The top three areas of training in 2014 were in health and safety, customer service/sales skills, and computer skills.

Tourism sales and investment in expansion increased slightly since 2013. In 2014, 29 percent of businesses were investing in expansion, while 24 percent were involved in export sales.

“This reflects a longer-term trend. The number of businesses with export sales has gone up more than 50 percent since 2010, and those investing in expansion have also gone up over the same period. While the survey doesn’t ask for dollar amounts, the results show a strong trend in these participation rates across industries,” Mr Attewell said.

The Business Operations Survey provides a rich source of data about business behaviour, capacity, and performance across industries. The information collected can show changes in business characteristics over time, and provide a snapshot of business activity.

See Business Operations Survey: 2014 for summary tables and commentary. For more detailed information, see the tables in NZ.Stat.


For media enquiries contact: Jason Attewell, Wellington 04 931 4600, [email protected]
Authorised by Liz MacPherson, Government Statistician, 20 March 2015


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